Arctic Issue Tracker Support

FAQ ENTRY
ID27
VersionALL
SectionALL
FunctionLicense Key Error
Short DescriptionWhen changing hostname or IP address, still get a license key error
Full Description

If moving the Arctic installation or server characteristics are changing, such as hostname or IP address, a license key error will be seen.

The CAS license database must be updated and a new key obtained.

If the problem still persists afterward, it MIGHT be due to an older installation referencing the former license database (used to be at ArcticTracker.com and is now at CentralAccountServices.com).  Log in to your account... on the first page, there is a patch (update of a single file).  Unzip and upload the file so your installation will point to the new/current license server.